Returns Policy

There are two types of returns and refunds:

  • The ‘change of mind / good will’ returns and refunds / exchanges. In terms of these, Night Shine Candy is not obliged to accept the returned goods and refund the consumer. If Night Shine Candy honours these it will be out of good will. These include sections Return and Refund, Return and Exchange and Return and Credit. In these cases the customer is responsible for all shipping fees and customs duties associated with their selection.
  • Warranty Returns as those hose that are imposed by statutes. Under the Consumer Protection Act 68 of 2008, there are certain circumstances under which Night Shine Candy is obligated to accept the returned goods and refund the consumer with their monies. This is explained under the section “Warranty Returns” and “Late Delivery” (as described in the Shipping Policy).

Exclusions

You may not under any circumstances return or exchange the following:

  1. Non-defective products that have been "customized". (You will be notified on the relevant site if the products are "Customized").
  2. Non-defective products that were purchased through a Night Shine Candy website promotion or sale
  3. Products that you or any other person has altered, repaired, incorporated or added to where such alteration, repair, incorporation or addition has not been authorised by Night Shine Candy.

Change of Mind / Goodwill Returns, Exchanges and Credit

I offer my customers a good will grace period of 5 business days to request a return, exchange or credit.

Shipping Considerations for change of mind returns/ exchanges

In order to issue a refund, credit or product exchange for any non-defective products the process listed under Change of Mind Returns must be followed. The following shipping considerations must also be taking into account:

  • Items must be returned within 10 business days of receipt of goods.
  • The customer is responsible for all shipping costs and customs taxes. Custom taxes will be deducted from the refund or credit price or in the case of an exchange, charged to the customer prior to shipping.
  • If the piece is not returned in its original packaging you will be liable for the cost of the packaging.
  • Night Shine Candy only accepts items that are sent via courier. Please note that shipping jewelry items using the South African Post Office is prohibited.
  • Night Shine Candy will not take responsibility if the item is delayed.
  • Night Shine Candy will not issue a refund if the package is lost in transit.
  • If the piece is not returned in its original condition, the customer will be responsible for any loss in value, the determination of which is at my discretion. If this occurs, it will be sorted out on a case-by-case basis

Change of Mind Returns

If the piece does not completely delight you when it arrives, you can return it. Just follow these steps.

  1. Contact me here within 5 business days from when you first received the piece.

    • Put ‘Request for Return and Refund’ in the email subject line.
    • Let me know your name, contact details and the piece code (you can find that on the receipt).
  2. I will send you a ‘Request for Return & Refund Confirmation’ email with my business address within 2 days. Pieces that are sent without this authorization will not be refunded.
  3. Ship the piece in the original packaging, within 5 business days of receiving the confirmation email.
    • Email a copy of the way-bill to Night Shine Candy on the day it is sent. Kindly read through the following carefully. If you have any questions, email me here
    • Read through the conditions of shipping of returns and exchanges section carefully.
  4. Once the piece is received and has been evaluated and found to be in the condition it was in when it was sent, I will issue a refund for the pieces full value, excluding the original shipping and any incurred costs within 10 business days using Paypal.

Change of Mind Exchanges

If you get the piece but your heart longs for one of its friends instead, you can request an exchange. Just follow these steps.

  1. Contact me here within 5 business days from when you first received the piece.

    • Put ‘Request for Return and Exchange’ in the email subject line.
    • Let me know your name, contact details and the piece code (you can find that on the receipt).
    • Specify which item from the available items in the online store you wish to exchange for. This piece will be reserved for you for 30 days from receipt of this return email. Any items not received within this time will be placed back in the online store and you shall be issued a refund minus incurred costs.
  2. I will send you a ‘Request for Return and Exchange Confirmation’ email with my business address within 2 days. Pieces that are sent without this authorization will not be refunded.
    • Email a copy of the way-bill to Night Shine Candy on the day it is sent. Kindly read through the following carefully. If you have any questions, email me here.
    • Read through the conditions of shipping of returns and exchanges section carefully.
  3. Once the piece is received and has been evaluated and found to be in the condition it was in when it was sent, I will dispatch the replacement piece. The additional shipping costs will be at the customer's expense.

Warranty Returns

In terms of the Consumer Protection Act (CPA) section 56 (read with section 55), all goods purchased by a consumer are subject to an implied warranty of quality and suppliers can not contract out of this provision. This means that a consumer has the right to receive goods which are of good quality and are reasonably suited for the purpose for which they are intended for.

If within six months from date of purchase, the goods purchased at Night Shine Candy are found to be in contravention of the above, a consumer is allowed any of the following as recourse:

  • Repair; or
  • Refund

The above rules regarding Warranty Returns do not apply if:

  1. The consumer was specifically told that the particular goods were offered in a specific condition (e.g. that they were in some way defective)(section 55 (6)); or
  2. The goods were altered contrary to the instructions, or after leaving the control, of the supplier (tampered with by the consumer)(section56 (1).
Defect
‘‘Defect’’ means— (i) any material imperfection in the manufacture of the goods or components, or in performance of the services, that renders the goods or results of the service less acceptable than persons generally would be reasonably entitled to expect in the circumstances; or (ii) any characteristic of the goods or components that renders the goods or components less useful, practicable or safe than persons generally would be reasonably entitled to expect in the circumstances.